faq

faq

Product Purchase


Q1. Can I buy directly from you? / Can you send me a price list or no middleman quotation?

A1:No, direct purchase is not possible because we only sell through our official distributors. For exact prices/quotation and availability, please find your local distributor here.


Q2. If I just live or travel in other country, can I buy directly from here or I have agency here who can order for me?

A2: Hello, for exact quotation and purchase policy please send your dealer or distributor request information here.


Q3: There is no distributor or dealer in my country. How can I purchase? 

A3: Hello, we only sell through our official distributors or dealers, so you could not buy our products in this case, and if you are a company, please send us your details here to discuss possible purchase as a reseller of InfiRay.


Q4: Can I buy from a distributor located in another country?

A4: Hello, we recommend only direct buying from your local distributor. This way you will receive all kind of support and service locally and in your language, you can end your dealer or distributor request information here.

Please note that most digital and thermal devices, especially riflescopes, are sold under a special license which means they are not allowed to be moved from one country to another, even within the EU. Also, warranty service may is only possible in the country of purchase.


Q5. Can you send me a catalog or brochure? 

A5: Hello, You can find all our products catalogs here. A pdf catalog or brochure is downloadable and overview here.


Q6: I am not able to buy your product due to a long leading time. What should I do?

A6: Hello, due to the high demand for most of our products recent recently, so the shortages in certain markets is possible, but you can contact your local InfiRay distributor for detailed product and delivery time information.

You can send your dealer or distributor request information here.


Q7: When will you start selling the new product you announced recently?

A7: Hello, product announcements in the certain market will be made by the local InfiRay distributor, please contact and consult them for an update.

You can send your dealer or distributor request information here.


Q8: I want to buy a product forbidden in my country (for example, thermal riflescope/front attachment).  

A8: Hello, We are company that strictly abides by local laws, regulations and sales policies and we sell through our official distributors oversea, if you are interested in our products that are not forbidden in your country, you can contact and consult your local InfiRay distributors for more information.

You can send your dealer or distributor request information here.


Q9: Do you offer any discounts or buying on instalments?

A9: Hello, we sell through our distributors and dealers, for exact purcharse policy please contact and consult your local distributor for this information.

You can send your dealer or distributor request information here.


Q10: Do you sell refurbished or reconditioned devices?

A10: Hello, no, we do not supply any refurbished or reconditioned devices or produucts, if you are interested in our thermal imaging or night vision products, you can send your dealer or distributor request information here.


Q11: Do you sell your products to the military?

A11: Hello, no, we do not supply the military because our products do not meet military standards and are intended only for civil purposes such as hunting, security, monitoring and other civil fields.

For the civil interest, the customers can send the dealer or distributor request information here.

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