SUPPORT

SUPPORT

Policy


Under normal use and maintenance conditions, the product performance failure due to material, process or manufacturing problems, during the warranty period, we will promise to provide warranty service.


Warranty period


Starting date of warranty period:


a)  For products purchased through an InfiRay certified distributor or dealer, the warranty period shall start from the date of purchase indicated on the invoice;

b) In the absence of a valid purchase invoice, the warranty period shall be calculated on the date of delivery of the product from InfiRay manufacturing.


Type

Content

Time Limit

Devices

Main body

3 Year

Accessory

Power, Connect Line

3 Month

Special note: the above is the standard warranty period of the InfiRay product, and the details shall be subject to the purchase and sales contract.


The following conditions do not belong to the scope of free warranty


a) The device nameplate and SN bar code are damaged and cannot be identified.

b) Any modification, disassembly or repair not authorized by InfiRay.

c)  Failure or damage caused by personal reasons to use, maintain or keep the product according to the instructions.

d) Damage caused by transportation and loading and unloading during repair.

e) Product damage caused by accident or human action. Such as: such as liquid, fall damage, input inappropriate voltage, etc.

f) Damage caused by impact, fire, lightning strike, flooding, human negligence, natural disaster or force majeure.


Leave a message Request A Free Quote
If you are interested in our products and want to know more details,please leave a message here,we will reply you as soon as we can.